SAINT PAUL, Minn., February 21, 2023 (Newswire.com) - Best Care, a home care agency in the Twin Cities, is pleased to accept the distinguished 2023 Best of Home Care® - Leader in Experience award from HCP, the leading firm in experience management for home care.
"This accomplishment demonstrates our long-term dedication to excellent care and quality improvement," said Leann Lindahl, Chief Strategy Officer at Best Care.
About the Award
The Leader in Experience award is the highest recognition awarded by HCP. The firm selects only home care businesses that consistently rank among the highest in 10 or more quality metrics. As a Leader in Experience, Best Care is now among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.
HCP has stated that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
During the vetting process, HCP interviewed 10% of Best Care's clients and caregivers. Over 12 months, Best Care received high client and caregiver satisfaction ratings in the following areas:
- Caregiver training
- The compassion of caregivers
- Communication
- Client/caregiver compatibility
Using feedback from clients and employees and quality benchmarks from HCP, Best Care set goals to reach the highest level of experience possible.
"We've always known that we have something special here at Best Care, and I'm pleased that the Best of Home Care professionals agree!" continued Lindahl. "We have an incredible team dedicated to providing excellent in-home care and making a difference in our local communities."
In addition to receiving the Leader in Experience award, Best Care also took home the following awards:
- Best of Home Care® - Provider of Choice
- Best of Home Care® - Employer of Choice
"At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations," says Todd Austin, President of HCP. "When we see agencies like Best Care that have so effectively provided outstanding care and employment experiences, we know we're on the right track.
"Best Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn't gone unnoticed," continued Austin. "This award allows them to show proof of quality to potential clients and caregivers."
About HCP
HCP leads the home-based care industry in experience management, training, and reputation management. Through its Care Intelligence Platform, HCP empowers providers in home care, home health, and hospice to attract and retain employees during workforce shortages. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America, and administers Best of Home Care awards to agencies that achieve best-in-class satisfaction scores.
Contact Information:Leann Lindahl
Chief Strategy Officer, Best Care
[email protected]
(651) 330-2550
Original Source: Best Care Receives 2023 Best of Home Care® - Leader in Experience Award
